Private lessons are reserved specifically for you, so a little notice helps keep things fair for everyone. Here's how rescheduling and cancellations work at Delightie Crochet.

1. Rescheduling (24 hours' notice)

You can reschedule any lesson free of charge with at least 24 hours' notice before the scheduled start time.
Rescheduling can be done through the link in your booking confirmation email, or by contacting me directly (see section 8).
Rescheduled lessons should normally be booked within [60] days of the original date, subject to availability.

2. Late cancellations (less than 24 hours' notice)

Cancellations or reschedule requests made with less than 24 hours' notice are considered late.
Late cancellations may not be eligible for rescheduling and the lesson fee may be forfeited.
As a courtesy, I may offer one late reschedule per student at my discretion, depending on the circumstances.

3. No-shows

If you do not join the video call within 15 minutes of the scheduled start time and have not contacted me, the lesson is treated as a no-show.
No-show lessons are not eligible for rescheduling or refund.
If you join late, the lesson still ends at the scheduled time so that other students are not affected.

4. Multi-lesson programs

Each lesson in a program (for example Crochet Starter or Amigurumi Beginner) is subject to the same 24-hour rescheduling rule.
Program lessons should be completed within [90] days of the first lesson unless otherwise agreed.

5. Refunds

Because lesson availability is reserved specifically for you, lesson purchases are generally non-refundable once booked.
If you have not yet booked a lesson time and change your mind within [7] days of purchase, contact me and I'll arrange a refund minus any non-recoverable payment-processing fees.
For multi-lesson programs, unused lessons may be refundable on a pro-rata basis at my discretion if the request is made before the second lesson.
Refunds are returned to the original payment method and may take several business days to appear.

6. If I need to cancel or reschedule

Occasionally illness or an emergency means I need to move a lesson. If that happens, I'll let you know as early as possible and offer a new time or, if you prefer, a full refund for that lesson.

7. Technical difficulties

Please test your camera, microphone and internet connection before the lesson.
If technical problems on my side prevent the lesson from taking place, it will be rescheduled at no charge.
If technical problems on your side interrupt the lesson, we'll do our best to continue (for example by phone or by switching devices). If more than [20] minutes are lost, I'll offer a reasonable make-up time where possible.

8. Circumstances outside your control

Sudden illness, family emergencies, power outages and similar situations happen. If something outside your control means you miss a lesson, please let me know as soon as you can — I will always try to find a fair solution, which may include a one-time exception to the notice period.

9. How to contact me

Email: delightieco@gmail.com
Instagram: @delightieco
Or use the contact form. Reschedule requests are counted from the time your message is received.

This policy applies to online lessons purchased through this website. In-person workshops may have their own cancellation terms, stated on the workshop listing.

Cancellation & Rescheduling Policy